Last updated: April 6, 2026
Buyer Be Aware generates property intelligence reports by aggregating data from 12+ third-party APIs and data providers at the time of your request. Because these data retrieval costs are incurred immediately and cannot be reversed, our refund policy reflects the nature of the service.
If your report fails to generate due to a technical error on our end, you will receive a full refund automatically. This includes:
Once a report has been successfully generated and delivered, it is non-refundable. This applies even if:
Property reports aggregate data from many independent sources. Some sources may return limited or no data for certain addresses - particularly rural properties, new construction, or areas with limited public records. This is a reflection of available public data, not a defect in the service. Reports with partial data are not eligible for refunds.
If you believe you are eligible for a refund, contact us at support@buyerbeaware.io with your email address and the property address from your report. We aim to respond within 1 business day.
If you initiate a chargeback with your bank or credit card company for a successfully delivered report, we reserve the right to dispute the chargeback and may suspend your account pending resolution. Please contact us first - we're happy to work with you.